Frequently Asked Questions
Find answers to common questions about using Scixa, submitting articles, managing your account, and more.
Billing & Subscriptions
We offer: Free plan (basic access, read-only), Individual Researcher plan ($9.99/month, includes advanced analytics and priority submission), Institution plan (custom pricing, includes unlimited submissions and admin dashboard), and Enterprise plan (for large organizations, includes API access and custom integrations). All plans have a 30-day money-back guarantee.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for institutional subscriptions. All payments are processed securely through our PCI-DSS compliant payment processors. We do not store your payment information on our servers.
You can cancel your subscription at any time from Settings > Billing > Cancel Subscription. Your access will continue until the end of the current billing period. No refunds are provided for partial periods, but you won't be charged again. You can also downgrade to the free plan instead of canceling completely.
Invoices are automatically generated for each payment and can be downloaded from Settings > Billing > Invoice History. For institutional subscriptions, we can provide customized invoices with your organization's details. Contact our billing team at billing@scixa.com for assistance.
Still have questions?
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